FAQ Help Center

If you can’t find an answer to your question, you can contact us using the form below.

Frequently Asked Questions

No. Although our Luxury Candles are made in the most part free from Parabens and Phthalates the fragrance oils that are used could have contents an individual may have an allergic reaction to. More Info.

The Main benefits of a truly Luxury Scented Candle are the premium quality ingredients, bespoke candle containers and the design of the packaging. This is turn, makes for a wonderful luxury gift.

Luxury scented candles promote relaxation, reduce stress, enhance mood, and create a calming atmosphere, supporting emotional balance, comfort, and overall wellbeing through soothing, high quality fragrances.

For Postage and Packaging a flat rate of £7.50 is charged on orders up to 1kg. Dispatched using Royal Mail. Free Postage and Packaging for UK orders over £100.00. Contact us for postal prices outside of the UK.

In the unlikely event that your purchased goods are faulty or damaged you will need to contact us within 7 days of receiving your item/s. All returned goods MUST be in their original packaging and unused. More Info.

Only when the return is due to damage and is in an unused condition with all of the original packaging. More Info.

At present we do not offer a Gift Card.

We use our own custom blend of beeswax and coconut wax – natural, sustainable, and non-toxic. The coconut wax is neutral in scent.

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Our Commitment to Sustainability

At That Candle Company, sustainability is at the heart of everything we create. Our luxury candles are crafted using a natural blend of beeswax and coconut wax, both renewable and biodegradable materials that ensure a clean, eco-conscious burn.
We are proud to use paraben-free and phthalate-free fragrances, carefully selected to deliver a luxurious scent experience without compromising air quality or environmental integrity. Each candle is hand-poured in small batches, reducing waste and ensuring exceptional quality.
Our packaging is fully recyclable and responsibly sourced, reflecting our ongoing commitment to ethical craftsmanship and environmental responsibility.
Every That Candle Company candle embodies our belief that luxury and sustainability can coexist beautifully — creating moments of calm and elegance that are kind to both you and the planet.