Skip to content
Terms and Conditions
- Introduction
These Terms and Conditions govern the use of this website and the purchase of products from it. By accessing or using this website, users agree to be bound by these Terms and Conditions. If any part of these terms is not accepted, the website should not be used.
- Company Information
This website is operated by That Candle Company.
Email: wendy@thatcandlecompany.co.uk
Telephone: 07484789386
- Eligibility
Users must be at least 18 years old to make a purchase. By placing an order, the user confirms that they meet this requirement.
- Products
All products displayed on the website are subject to availability. Product descriptions, images, and prices are provided for informational purposes and may vary slightly from the actual product due to manufacturing or display differences.
- Pricing and Payment
All prices are listed in GBP (£) and include VAT where applicable.
Payment must be made in full at the time of ordering using one of the accepted payment methods displayed at checkout.
The company reserves the right to change prices at any time without prior notice, but such changes will not affect orders already placed.
- Order Process
An order is considered accepted only when a confirmation email is sent. The company reserves the right to refuse or cancel any order for reasons including product unavailability, payment issues, or suspected fraud.
- Delivery
Delivery times and costs are displayed at checkout. Estimated delivery times are provided for guidance only and are not guaranteed.
The That Candle company is not responsible for delays caused by third-party couriers or events beyond its control.
Risk of loss or damage passes to the customer upon delivery.
- Returns and Refunds
Customers have the right to cancel an order within 14 days of receiving the goods, in accordance with the Consumer Contracts Regulations 2013.
To initiate a return, customers must contact customer service via Returns Form. Returned items must be unused, in their original packaging, and in resalable condition unless they have been received damaged.
Refunds will be processed within 14 days of receiving the returned goods.
Personalised or custom-made items cannot be returned unless damaged.
- Damaged Goods
If a product arrives damaged, customers must notify the company within 7 days of receipt through the online Returns Form. That Candle company will offer a replacement, or refund as appropriate.
- Intellectual Property
All content on this website, including text, images, logos, and designs, is the property of That Candle Company or its licensors and is protected by UK and international copyright laws.
No content may be reproduced, distributed, or used for commercial purposes without prior written consent.
- Limitation of Liability
To the fullest extent permitted by law, That Candle Company shall not be liable for any indirect, incidental, or consequential damages arising from the use of this website or the purchase of products.
Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.
- Privacy and Data Protection
Personal information is collected and processed in accordance with the company’s Privacy Policy, which complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
- Promotions and Discount Codes
Promotional offers and discount codes are subject to specific terms and may be withdrawn at any time. Only one discount code may be used per order unless otherwise stated.
- Gift Cards
Gift cards are valid for 12 months from the date of purchase and can be used to purchase products on the website. Gift cards are non-refundable and cannot be exchanged for cash.
- Force Majeure
That Candle company shall not be liable for any delay or failure to perform its obligations due to events beyond its reasonable control, including natural disasters, strikes, or transport disruptions.